Last updated: 21 June 2026

Refund & cancellation policy

Applies to Kiteline software subscriptions.

Free trial

New accounts receive a 14-day free trial with up to 5 users. No card is required to register. Your trial ends before any paid plan starts unless you choose to continue.

Cancellation

• Cancel anytime — no long contract during early access.
• Email contact@kiteline.uk or cancel in the app when self-service billing is enabled.
• Access continues until the end of your current billing period unless otherwise agreed.

Refunds

During early access, paid plans may be activated by invoice. Refund requests are considered case-by-case within 14 days of payment if the service has not been materially used. Contact us with your account email and invoice reference.

When Stripe checkout is live, card subscriptions follow Stripe’s billing cycle; refunds for duplicate charges or billing errors are handled promptly.

Hardware pilot

Sensor kits and printer bundles involve separate quotes and agreements. Deposits and refunds for hardware are governed by your pilot agreement — not this software policy.

Academy courses

Kiteline Academy has its own refund policy at /academy/refunds.html.

Questions? Contact us.